Opening a ticket
From the Support section, start a new ticket with a category — General Inquiry, Technical Issue, Billing, or Feature Request — a subject, and your message. If your question is about a specific server, link it to the ticket so support has that context immediately instead of having to ask.
Support is provided strictly in English or Portuguese. Tickets submitted in other languages may be closed without a response.
Once it's open
Each ticket is a live chat thread — replies from support appear in real time, and you can attach files or screenshots directly in the conversation, which is often the fastest way to show a config issue or error message.
Closing a ticket
You can mark your own ticket as resolved once your issue is sorted — you don't need to wait for support to close it from their end.
Next steps
Billing question? Check Understanding Credits & How Billing Works and Refund Policy Explained first — many billing questions are already answered there.