Why digital goods are different
Under EU consumer law, you normally have a 14-day "cooling-off" period to cancel a purchase. That right doesn't apply once you've consented to immediate delivery of digital content — which is exactly what happens when Credits land in your balance. At checkout, you explicitly acknowledge this waiver before completing a purchase.
Once Credits are added to your account — whether from a one-time purchase or an Auto-Refill charge — the purchase is considered fully delivered and is final.
What's generally non-refundable
- Auto-Refill charges that processed successfully, even if you forgot to cancel the subscription beforehand.
- Monthly servers deleted early — the unused portion of the 30-day period is not returned as a refund.
- Pro-rated Credits from a downgrade — these go back into your Spawnly balance but can't be converted to cash or refunded to your card.
When a refund may be considered
Refunds to your original payment method are evaluated only in these cases:
- Billing errors — you were charged but never received Credits (e.g. a double charge).
- Extended service failure — Spawnly is completely unable to provision your service for 72+ hours due to a fault on our end.
If either applies to you, contact support@spawnly.net with your transaction ID.
Chargebacks
Filing a chargeback or payment dispute with your bank or Stripe without contacting support first is treated as a breach of our terms, and can result in permanent account suspension and deletion of your server data.