Refund Policy

1. Waiver of Right of Withdrawal (EU Consumers)

Vital Information for EU Customers:

Spawnly Credits and Subscriptions are digital content that is not supplied on a tangible medium. By purchasing Credits or enabling Automatic Refills, you expressly:

• Consent to the immediate performance of the contract (instant delivery of credits).
• Acknowledge that you lose your right of withdrawal (the "14-day cooling-off period") once the download or supply of digital content has begun.

Once credits are added to your account balance (manually or via auto-refill), the service is deemed fully delivered, and the purchase becomes final and non-refundable.

2. Refund Eligibility & Rules

While generally non-refundable, we enforce the following specific rules regarding our billing systems:

• Automatic Credit Refills (Subscriptions): If you have enabled automatic credit refills, it is solely your responsibility to disable the subscription before the next trigger occurs. We will not refund auto-refills that have successfully processed because you "forgot" to turn them off.
• Monthly Server Deletions: Monthly servers are billed a flat fee in Credits upfront for 30 days of uptime. If you choose to completely delete or cancel a monthly server before the 30-day cycle concludes, you will not receive a pro-rated refund of Credits for the unused time.
• Server Downgrades (Proration): If you choose to downgrade the resources (RAM) of an active Monthly Server, the system will calculate the pro-rated difference and return the remaining value as Spawnly Credits to your virtual account balance. These returned Credits cannot be withdrawn, cashed out, or refunded to your original payment method (bank/credit card).

We may evaluate refunds (back to original payment method) strictly under these conditions:

• Billing Errors: Double-charges or system errors where you were charged via Stripe but did not receive Credits.
• Service Failure: If we are completely unable to provision services for your account due to a technical fault on our end for a prolonged period (72+ hours).

3. Chargebacks & Disputes

Initiating a payment dispute or chargeback with your bank, PayPal, or Stripe without contacting support first is a direct violation of these terms.We reserve the right to permanently suspend accounts and delete all associated server data for users that initiate unjustified chargebacks.

4. Contact Us

If you believe you have been charged in error, contact us immediately at support@spawnly.net with your transaction ID.